Legal Policy

CSG Forte Payment Inc. terms of use

Thank you for visiting our website. CSG Forte Payments, Inc.’s (“CSG Forte”) Terms of Use governs the terms and conditions around your use of this website. These terms are a legal agreement between you and CSG Forte. By accessing our website, you are agreeing to be bound by these Terms of Use, as well as all applicable national, state, and local laws and regulations. If you are using the Services on behalf of a business, you represent to us that you have authority to bind that business or entity to these terms, and that business accepts these terms. If you do not agree with any of these Terms of Use, you are prohibited from using or accessing this site. You should read all of our terms carefully.

In order to use the services offered on any of CSG Forte’s websites, you must obtain access to the World Wide Web, either directly or through devices that access web-based content and pay any service fees associated with such access. In addition, you must provide all of your own equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. CSG Forte reserves the right to refuse access to this website at any time in its sole discretion. For purposes of this Terms of Use, any use of the name CSG Forte or a derivative of that name shall include all successors and/or assigns of that company. These Terms of Use are effective as of the date that you register, access, or use this site or any CSG Forte portal.

Privacy

Please review our Privacy Policy, which also governs your visit to this website, and explains how CSG Forte collects, uses, and protects the information you provide to us.

Copyright

All content on this website, such as text, graphics, logos, button icons, and images are the property of CSG Forte or its content suppliers and protected by United States and international copyright laws. The selection, arrangement, and presentation of all materials on this website (including information in the public domain), and the overall design of this website is the exclusive property of CSG Forte and is protected by United States and international copyright laws. All software on this website are the property of CSG Forte or its software suppliers and protected by United States and international copyright laws.

Trademarks

CSG Forte, CSG Forte Payments, Forte Verify, BillPayIt, and other CSG Forte products and services as well as ACHDirect® graphics, logos, page headers, button icons, scripts, and service names are all registered trademarks or trade dress of CSG Forte. CSG Forte’s trademarks and trade dress may not be used in connection with any product or service that is not related to CSG Forte, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CSG Forte, its products, or services or this website. All other trademarks not owned by CSG Forte that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CSG Forte.

Fair Credit Reporting Act requirements

If you are a Merchant of CSG Forte Payments Inc., please review our full FCRA Requirements here.

Telephone Consumer Protection Act Requirements

If you are a Merchant of CSG Forte Payments Inc., please review our full TCPA Requirements here.

License and site access

CSG Forte grants you a non-exclusive limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of CSG Forte. This is the grant of a license to access and use the site and shall not be construed as any kind of transfer of title.

This license does NOT allow for any of the following:

Any resale or commercial use of this site or its contents,
Any derivative use of this site or its contents,
Any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of CSG Forte.

Under this license, you may not:

Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this website or CSG Forte without our express written consent.
Use any meta tags or any other “hidden text” utilizing CSG Forte’s name or trademarks without our express written consent.
Make available in any manner of software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of this website or any computer software, hardware, or telecommunications equipment of CSG Forte or the visitors to this website.
Interfere with or disrupt the services of CSG Forte or the servers or networks connected to these services.
Collect or store personal data about other users of this website.

ANY UNAUTHORIZED USE OR ATTEMPTS TO USE THIS WEBSITE IN AN UNAUTHORIZED MANNER TERMINATES THE PERMISSION OR LICENSE GRANTED BY CSG FORTE HEREBY AND MAY SERVE AS GROUNDS FOR LEGAL ACTION BY CSG FORTE OR ONE OF ITS AFFILIATES AS APPLICABLE.

Your personal information

If you use this site, you are responsible for maintaining the confidentiality of your personal information (including any applicable account number and password, if you have registered as a merchant with CSG Forte).

You are responsible for providing accurate and complete information in response to our questions and must keep the information current. CSG Forte reserves the right to change the account type, suspend, or terminate the account of anyone who provides inaccurate or incomplete information or who fails to comply with CSG Forte’s account opening requirements

.You are also responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You should notify CSG Forte immediately if you believe there has been unauthorized use of your account or password or any other breach of this site’s security.

Online applications or other personal information submitted digitally to CSG Forte through our website or other digital means shall be subject to the privacy policy referenced above.

By clicking on the check box next to “I understand and agree to the Merchant Service Agreement and Pricing” and subsequently submitting information, you are providing ‘written instructions’ to CSG Forte under the Fair Credit Reporting Act authorizing CSG Forte to obtain information from your personal credit profile or other information from credit reporting agencies. You fully authorize CSG Forte to obtain such information solely for the purposes of confirming your identity to avoid fraudulent transactions in your name.

You authorize CSG Forte to contact you via the contact information provided, either by phone, via email, in person, or other reasonable means to gather relevant information for the purposes of verifying your identity, performing due diligence, and setting up services provided by CSG Forte.

Disclaimer of warranties and limitation of liability

This site is provided by CSG Forte on as “as is” and “as available” basis. CSG Forte makes no representations or warranties of any kind, express or implied, as to the operation of this site. You expressly agree that your use of this site is at your sole risk and that you are solely responsible for the accuracy of the personal and payment information that you provide.

To the full extent permissible by applicable law, CSG Forte disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. CSG Forte does not warrant that this site, its services, or email sent from CSG Forte are free from viruses or other harmful components.

CSG Forte (as well as its officers, directors, employees, affiliates, and stockholders) will not be liable for any damages of any kind arising from the use of this website or for disruptions in service on this site, regardless of the cause, including (without limitation) direct, indirect, incidental, punitive, and consequential damages. CSG Forte assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Other legal terms and conditions

CSG Forte reserves the right to make changes to this website (including, without limitation, discontinuing this website or the services offered on this site), the Terms of Use, and the Privacy Policies (the “Policies” or “policies”) at any time, with or without notice. A policy will be effective as of the time it is posted and will not apply retroactively. If any of these policies shall be deemed invalid, void, or for any reason unenforceable, the invalid policy shall be deemed severable and shall not affect the validity and enforceability of any remaining policy.

CSG Forte may provide disclosures and notices required by law and other information about your CSG Forte account to you electronically, by posting it on our website, pushing notifications through the Services, or by emailing it to the email address listed in your CSG Forte account. Electronic disclosures and notices have the same meaning and effect as if we had provided you with paper copies. CSG Forte assumes such disclosures and notices were received by you within twenty-four (24) hours of the time posted to our website, or within twenty-four (24) hours of the time emailed to you unless we receive notice that the email was not delivered.

CSG Forte requests that you not use any of the information on this site, including without limitation the email addresses that are posted here, to transmit, distribute, or facilitate the distribution of unsolicited bulk email or other such advertisements or solicitations to CSG Forte or any of its employees or agents, and any such use of the information on this site is a violation of the Terms of Use of this website. CSG Forte’s failure to exercise or enforce any right or provision of the stated policies shall not constitute a waiver of such right or provision.

CSG Forte shall not be responsible for delays, nonperformance, damages, lost profits, or other losses caused directly or indirectly by any act of God, including, without limitation, fires, earthquakes, tornadoes, or hurricanes, as well as wars, labor disputes, communication failures, legal constraints, power outages, data transmission loss, data loss, failure or interception, incorrect data transmission, or any other event outside the direct control of CSG Forte.

If you receive personal data (including payment card data) from the European Union, you are required to comply with General Data Protection Regulation (GDPR) and, if applicable, the EU-US Privacy Shield Program (or any successor laws, directives, regulations, or programs). For more information about the EU-US Privacy Shield Program, visit privacyshield.gov.

Governing law

These policies and the relationship between you and CSG Forte shall be governed by the laws of the state of Texas without regard to its conflict of law principles. With respect to any disputes or matters arising out of this website or use of the site, you and CSG Forte each agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the county of Collin in the state of Texas.

Consumer Fraud WARNING:

Consumers should be aware that fraud can and does occur. If you think you have been a victim of a fraud or scam, please contact us immediately at 1-866-290-5400 [option 0] to report the fraud or scam or suspected fraud or scam.
For more information on how to protect yourself from fraud or scams, visit https://www.stopfraud.gov.

For Alaska Residents Only:

If your issue is unresolved by CSG Forte Payments, Inc., Phone No. 866-290-5400, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One

For Arizona Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Arizona Department of Insurance and Financial Institutions at 100 N 15th Ave, STE 261, Phoenix AZ 85007-2630 or email the supporting documents along with a copy of the form to [email protected].

For California Residents Only:

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at [email protected], or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

For Colorado Residents Only:

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT you must contact CSG Forte Payments, Inc. for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about CSG Forte Payments, Inc.

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

For Illinois Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Illinois Division of Banking at 888-473-4858.

For Kansas Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Kansas Office of the State Bank Commissioner.

For Maine Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Department of Professional & Financial Regulation, Maine Bureau of Consumer Credit Protection at 800-332-8529 (toll free in Maine), or 207-624-8527.

For Maryland Residents Only:

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding CSG Forte Payments, Inc., NMLS #1986669 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201 or at its toll-free telephone number, 1-888-784-0136.

See https://nmlsconsumeraccess.org/ for licensing information.

For Minnesota Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Minnesota Department of Commerce at 651-539-1600.

For Missouri Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Missouri Division of Finance at 573-751-3242.

For Nevada Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Nevada, Department of Business and Industry at (775) 684-1911 or Toll free: (844) 594-7275.

For North Dakota Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the North Dakota Department of Financial Institutions at 701-328-0290.

For South Dakota Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc, you may contact the South Dakota Division of Banking at 605-773-342.

For Tennessee Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Tennessee Department of Financial Institutions at 1-800-778-4215.

For Texas Residents Only:

After first contacting CSG Forte Payments Inc. Customer Support at 1-866-290-5400 [option 0], if you are a Texas resident and still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
‍
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov.

For Vermont Residents Only:

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at CSG Forte Payments, Inc., you may contact the Vermont Department of Financial Regulation at 802-828-3307, or Banking Division, 89 Main Street, Montpelier, VT 05620, or

Download the Consumer Complaint form here:
https://dfr.vermont.gov/sites/finreg/files/doc_library/dfr-banking-complaint-form.pdf

or,

Contacting CSG Forte Payments Inc.

If you have any questions about this legal policy, the practices of this website, or your dealings with CSG Forte, please email [email protected] or call 866-290-5400.