Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
Why You Should Focus on Platform Stability and APIs for a Rock-Solid Payments System
Top Takeaways Platform stability and uptime directly protect revenue and customer experience: Even small differences (99.9% vs. 99.99% uptime) can mean hours of lost online payments, frustrated customers, and brand damage. Flexible, developer-friendly application programming interfaces (APIs) from your payment processor are key to scalable growth: This makes it easier to integrate payments into your […]
New Dex Training Paths: More Options, Easier Processes for Your Team
CSG Forte’s Dex is the workspace where your team keeps payments, disputes, reporting, and day‑to‑day operations on track. When people know their way around Dex, they spend less time hunting for answers and more time serving your community. With our updated Dex training paths—short, focused, and easy to access—you can give every user a clear […]
Virtual Card Reimbursements: Where Posting Breaks Down (And How STP Fixes It)
Top Takeaways Virtual card reimbursements promise faster, digital payments for physician groups but often involve cumbersome manual workflows that undermine efficiency. Traditional posting processes for virtual card payments create multiple opportunities for errors, delays, and lost revenue—especially when mail, portals, and manual reconciliation are involved. Straight Through Processing (STP) offers a streamlined solution, enabling physician […]
How a Layered Strategy Helps Prevent Account Takeover Fraud in Digital Banking
Top Takeaways Account takeover fraud in banking is growing as attackers automate credential abuse and exploit weak portal controls. A layered defense blends smarter authentication, continuous risk-based monitoring and coordinated fraud operations. Banks that pair internal fraud teams with AI-powered partners can cut losses while keeping customer experiences fast and friction-light. A customer logs into […]
Why Residents Abandon Government Payment Portals (and How to Fix It)
Key Takeaways Residents most often abandon government payment portals due to confusing flows, forced registration, unclear fees, limited payment options and poor mobile or accessibility support. Simple UX changes—like guest checkout, clearer language, fewer steps and transparent totals—can significantly reduce abandonment and keep residents online instead of back at the counter or on the phone. […]
From Patchwork to Platform: An Integration‑First Approach to Healthcare Payments Modernization
Key Takeaways An integration-first, embedded payments platform lets health systems standardize payment experiences across portals, clinics, and ISV tools without replacing EHR/EMR systems. Payment Facilitation-as-a-Service (PFaaS) models give organizations more control over payment economics, onboarding, and risk while offloading scheme-level compliance and infrastructure to a specialist partner. Straight Through Processing (STP) can automate virtual card […]
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