Insights
CSG Forte Insights is a collection of industry news and perspectives to help navigate the payments landscape.
How Accepting Mobile Payments Improves the Payment Experience
Organizations that accept mobile payments deliver effortless customer experiences. If your customers are on the go, you can leverage the flexibility of mobile payments to create trust, increase customer loyalty and boost overall satisfaction. What Are Mobile Credit Card Payments? Mobile credit card payments are transactions between customers and businesses in exchange for goods […]
Why Patients Are Frustrated with Medical Bill Pay—and What Providers Can Do About It
When Lisa finally received her bill for an outpatient procedure, it showed up three weeks after her appointment—long after her HSA balance had been spent on unrelated expenses. The envelop contained an invoice with a dense wall of numbers, little context about what had or hadn’t been covered by insurance and a note that curtly […]
What is Payment Reconciliation?
For businesses that process payments daily, keeping financial records accurate and up to date is important. If you want every amount received to match recorded transactions, you should conduct payment reconciliation. This process aligns your records with bank statements so you can track revenue, prevent fraud and maintain financial stability. With the right tools, you […]
The Hidden Costs of Accepting Rent Via Paper Checks
Property owners and their management companies spend hours each month collecting rent, processing checks and dealing with the associated delays, like waiting for physical delivery between banks and the dreaded chargeback—all while still paying fees for the privilege. But here’s the kicker: collecting rent via paper checks is costing you way more than you think. […]
What Is Net Revenue Retention (NRR)?
Your company relies on subscriptions and expansion to stay competitive, so understanding the health of your subscriptions is essential. Net revenue retention (NRR) is a critical metric for any company offering software-as-a-service (SaaS) products or a subscription-based business model. NRR is a holistic metric that reflects all the recurring and new revenue your company generates […]
When “Good Enough” Costs More Than You Think: The Hidden Costs of Medical Manual Payment Processing
It starts with a clipboard. One front desk associate prints the day’s patient balances. Another manually logs a card payment into the billing system while fielding a call from a confused patient who’s trying to pay over the phone. A third staff member stays late to reconcile the day’s transactions—only to discover that two payments […]
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