Hall's Culligan Water

Hall's Culligan Water “flips a switch” to streamline collections and boost revenue.

Download the full story

Hall's Culligan Water Logo

Products used: Payments Platform, Account Updater

Glass of fresh water sitting on desk

The Challenge

Declined Cards, Lost Revenue and Manual Labor

It’s a challenge faced by every organization that takes payments: Minimizing the declined payments from customers. Hall’s Culligan took that challenge head on, finding that outdated card or customer information caused many customers to go months without paying their bill.

The company sought a consistent process for recovering these declined payments. That’s when it activated a CSG Forte solution that saved untold hours for staff and customers.

Woman in kitchen shopping with phone and credit card

How CSG Forte Helped

Automatic Updates That Save Time, Find Money

Account Updater, an add-on solution to CSG Forte’s payments platform, automatically updates the payment information that is securely stored with CSG Forte. This ensures transactions are processed without interruption from expired, changed or reissued credit or debit card details. Account Updater reduces the administrative burden of manually updating payment information while improving the collection of receivables. Last, but not least, it saves customers the time spent on the phone or online to update their information, and it saves them from the risk of having their services suspended from nonpayment.

In one month of using Account Updater, Hall’s Culligan processed $258,000 more in payments —a 3% increase in successful collections.

“I don’t even think I could put a quantity on the manpower this is saving.”

— Kathy Coker, shared services manager, Hall’s Culligan

The Results

Flooded With Payments

In addition to the boost in revenue from existing customers, Hall’s Culligan saw these improvements in its first month of using Account Updater for all its locations:

  • Completed over 4,000 cardholder updates without manual intervention.
  • Collected more than $193,000 from cards that simply needed the expiration date updated.

See How Much Revenue Your Company Is Missing

Ready to learn more about how Account Updater can help your business find uncollected revenue from your existing customer base?

Talk to an expert