Payment Processing for Utility Providers

Experience seamless payment journeys that foster timely payment while automating manual collections processes.

Customers expect their information to be safe. Our compliant platform and fraud-prevention technologies ensure ironclad security, protecting sensitive data and giving you peace of mind.

We offer a comprehensive suite for both in-person and digital payments, including ACH, debit/credit card (with convenience fee pricing), and digital wallets. Whether paying over the phone, in person, or online, customers can choose the payment method that best suits their needs.

With so many transactions happening online, most consumers expect a simple and hassle-free digital payment experience. CSG Forte allows you to securely receive payments on your website or on a custom bill payment portal adapted to your branding and needs.  Accept ACH, debit and credit cards and major digital wallets, so every transaction is efficient and user-friendly.

For clients who come into their local office to make payments, CSG Forte can integrate point-of-sale (POS) terminals with NFC technology. Your clients can pay securely by card or digital wallet in seconds, and you can reduce check and cash payments from in-person payers.

Integrate an interactive voice response (IVR) system to automate the payment process over the phone. With this customer-centric approach, your agents and your IVR system will support the payment process with greater ease. Our IVR payment gateway supports various payment methods, so callers can pay their utility bills in a way that works for them.