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NEC and Netcracker Complete Acquisition of CSG Systems. The integration of CSG with Netcracker creates a more comprehensive and unified digital platform.Learn More
Electronic bill payments

Get paid faster with the convenience of online bill pay

Drive on-time bill payments by giving customers visibility into what they owe and the ability to pay instantly, all in one branded, easy-to-launch and secure self-service portal.

Make bill payment easy to navigate and easy to integrate

Simplify payments and give customers online access, guest checkout, and autopay to boost on-time revenue. Support preferred methods without IT headaches or delays.

Solutions

Simplify billing, accelerate payments, and delight customers

Say goodbye to late payments, operational headaches, and customer frustration. CSG’s comprehensive bill payment solution makes billing simple.

Accelerate your receivables

Digital bill delivery means instant notification and faster payment.

  • Instant delivery: Auto-send bills via email or text the moment they are generated.

  • Frictionless pay: Embed "Pay Now" guest links so customers settle up without a login.

  • Recurring billing: Stabilize cash flow and cut delinquency with easy autopay enrollment.

Lighten your workload

Add a comprehensive bill payment solution without increasing operational complexity.  

  • Low-touch support: Cut expensive calls with the self-service tools your customers want.

  • Flexible setup: Send any file format; we’ll ensure bills are ready in every channel.

  • Central reporting: Reconcile and manage all channels with a single, unified web tool.

Give customers control

Modern payers expect convenience and self-service. Give them a solution that works on their terms.

  • More methods: Accept cards, ACH, and wallets for recurring or one-time payments.

  • Custom settings: Offer guest checkout and flexible options for partial or overpayments.

  • Anywhere access: View bills and set text-to-pay reminders securely from any device.

Take bill payment beyond the portal

Expand beyond your online portal with additional channel options that let customers reach you.

Multi-channel delivery

Multi-channel delivery

Send email, SMS, and web portal alerts to ensure messages land.
More ways to connect

More ways to connect

Add IVR and in-person point-of-sale channels to complement your web portal.
Mobile optimized

Mobile optimized

Your custom portal works perfectly on a phone, tablet, or desktop.
Capabilities

Bill presentment and payments delivered your way

CSG's feature-rich bill payment solution lets you tailor the experience to the needs of your customers to drive on-time payments.

Cloud-based architecture

Secure, web-based admin tools streamline cost and efficiency.

Multi-channel delivery

Ensure messages hit home with email, SMS, and secure web portal access.

Brand customization

Use your logo and colors to keep your brand experience trustworthy.

Fast deployment

Go live in weeks, not months, with a plug-and-play setup—no coding required.

Total visibility

Know exactly when bills are delivered, viewed, and paid.

Industries

Tailored for you

Payment solutions developed with industry-specific flows in mind.

Utilities

Handle monthly billing self-service option to keep your support lines from crashing.

Government

Securely present fully compliant and accessible tax bills and utility fees to citizens.

Retail

Keep inventory moving by getting digital bills in front of buyers.

Healthcare

Clarify complex patient balances and offer digital payment plans to increase collections on post-care bills.

Insurance

Prevent policy lapses before they happen. Send automated digital premium notices that policyholders can pay instantly from their phone.

Property management

Streamline rent collection by combining recurring lease payments and one-time maintenance fees in one view.

Solutions that deliver real results

25+
years payment industry expertise
99.999%
target uptime for fraud services
175k
worldwide businesses served
Awards

Recognized for excellence

Fintech Breakthrough Awards: Payment Enablement Platform of the Year, 2026

Fintech Breakthrough Awards: Payment Enablement Platform of the Year, 2026

CSG Forte's Payment Enablement Platform of the Year award validates our leadership in delivering faster, more reliable payment solutions.

Forrester Included in for The Merchant Payment Providers Landscape, Q4 2025, 2025

Forrester Included in for The Merchant Payment Providers Landscape, Q4 2025, 2025

CSG Forte's inclusion in Forrester's Merchant Payment Providers Landscape confirms our competitive position in the payments industry.

QKS Spark Matrix: Merchant Payment Provider, Q4, 2025

QKS Spark Matrix: Merchant Payment Provider, Q4, 2025

CSG Forte named Strong Contender for Merchant Payment Provider

2024 PayTech Award

2024 PayTech Award

Top Innovation in Payments

 Juniper Future Digital Awards: Omnichannel Payments Platform

Juniper Future Digital Awards: Omnichannel Payments Platform

CSG Forte awarded Omnichannel Payments Platform at the 2024 Juniper Future Digital Awards

Juniper Future Digital Awards: Recurring Payment Platform of the Year

Juniper Future Digital Awards: Recurring Payment Platform of the Year

CSG Forte awarded Recurring Payment Innovation at the 2024 Juniper Future Digital Awards

Customer Stories

Trusted by industry leaders

FOR > Manage Payments > Billing Solutions > Customer Stories  > Spotlight Cards > James Blanton (Carolina Software by Wasteworks)

It’s been a win-win for everyone involved. We’re looking forward to what the future holds.

James BlantonCFO, Carolina Software
James Blanton CFO, Carolina Software
Forte > Global > Spotlight Card > Customer Story > Mecklenberg County

“With portable payments, customers don’t have to wait or travel to our site; we can process their payment securely and efficiently—right where they are.”

Julissa Fernández, Interim Tax Collector/DirectorMecklenberg County
Julissa Fernández, Interim Tax Collector/Director Mecklenberg County
Security

Compliance that scales with your business

When you work with us, you’re working with a fully audited, secure, and compliant partner. From PCI compliance to broader data privacy, we safeguard your payments and sensitive information wherever you do business.

Ready to take bill payments to the next level?

Learn how much you can enhance the customer experience and save with our fully scalable Bill Pay platform.

Frequently asked questions