Improve provider revenue with automated payment workflows

Revenue cycle management (RCM) is the end-to-end process healthcare organizations use to track patient care from registration and appointment scheduling all the way through to final payment. It covers billing, claims submission, insurance reimbursements, and patient collections. A well-run RCM process keeps cash flowing, reduces administrative burden, and helps practices get paid accurately and on time.

Yes—and you don't need to rip and replace anything to get started. CSG Payments is designed to plug into existing EHR and practice management systems using strong APIs, so payments post correctly without extra keying or reconciliation. Virtual card processing and data normalization happen on the CSG Payments side, letting you deepen integrations into your existing tools over time.

Absolutely. The platform supports recurring billing, installment payments, and flexible payment plan options, making it easier for patients to manage large balances over time. Partial payments and scheduled payments are also supported, giving healthcare organizations the tools to improve collections while reducing financial burden on patients—and cutting down on costly write-offs.

CSG Payments automates the most time-consuming parts of the revenue cycle. With Straight Through Processing (STP), virtual card payments from insurers are processed automatically and deposited to your bank account—typically within one day—with matched remittance data ready for posting. Staff no longer need to open mail, key card numbers, or manually reconcile deposits across systems.

Yes, that's exactly how many practices get started. You can begin by accepting insurance reimbursements via Straight Through Processing. Once those payment cycles are running smoothly, you can expand to include patient payments and other revenue flows. The platform is built for a phased approach, so you can stabilize one area first and grow from there without disruption.